Havenstar’s Marina Management Software | Managing Customers & Opportunities

Our marina management software helps you manage your customers in way that keeps both your team and customers organised and happy, right from that first contact.

When that first enquiry is made, our system lets you track the conversation so that you can make sure your potential customers are getting exactly what they need, when they need it.

Using our Bookings Manager tool allows you to make and amend bookings with availability and dairy information readily available, ensuring the process is simple and organised.

To help customer interactions run smoothly, Havenstar can be integrated with Microsoft Office and Mircosoft Dynamics CRM, meaning that your staff can easily communicate with customers using tools already available to you. Then, when your customer leaves to start a new adventure, you can use our loyalty scheme support to make sure that they return in the future.

Want to find out more about how our marina management software can help you to manage your customers?

Make sure that you’re running a tight ship with your customer relations by using Havenstar’s marina management software.

Keep track of customers past, present and future using our marina management software

Advanced Contact Management

We know that sometimes there is a lot of information that needs to be stored about a vessel and its owner and crew.

That’s why our marina management software contains a contact management system that is comprehensive and flexible, allowing you to input all the information you might need about a vessel.

You can input the contacts of everyone from the captain to the agent, including all of their email addresses and phone numbers. You can also add additional vessels to a contact if owners have more than one vessel. This means that you can easily access all of the data you need at the click of a button or tap of a screen. Havenstar also links to CRM (Customer Relationship Management) systems which helps you to keep your customers happy.

Enquiries

Marina enquiries can come in all shapes and sizes and are dealt with in a whole host of different ways.

Havenstar marina management software allows you to categorize and manage all incoming enquiries in a way that is most effective for your marina, ensuring that all enquiries are dealt with quickly and effectively.

Once in Havenstar, different aspects and stages of the enquiry can easily be tracked to make sure that each one is dealt with by the right person, at the right time and in the right way. The reporting tools also allow you to track a range of data about your enquiries to give you the best chance at making sure that your enquiries are responded to as efficiently as possible.

Bookings Manager

Keeping track of the thousands of bookings that come through a marina can be a complicated task.

But Havenstar’s Booking Manager module removes the headache and allows you and your staff to create, search for, amend and remove bookings easily and efficiently.

To help with the booking process, berthing availability is shown throughout and the bookings diary view allows you to see all of the bookings in any given period. Customers also benefit as they can receive their booking form in the way that is most useful for them – either a direct hard copy or via email – and bills and deposits can easily be dealt with on any agreed booking.

Microsoft Office Integration

Havenstar can be integrated with Microsoft in a number of ways meaning that you can create, export and analyse a number of documents in programmes that you and your staff are already familiar with.

All customer and vessel information stored within Havenstar can be merged into Microsoft Word, while the One Click feature allows you to produce letters on demand to be sent to either individuals or a batch of customers.

The ability to integrate with Outlook also means that key documents, such as contracts and invoices, can easily be sent to customers’ email addresses with just a few clicks. Data grids and reports can also be directly exported to Excel, enabling your team to produce flexible spreadsheets. This allows you to analyse the data that is most important to your business in a way that is most effective for you and the future of your marina.

Microsoft Dynamic CRM

Havenstar is able to link directly to Microsoft Dynamics CRM, which allows you to work with both the CRM and marina management software simultaneously and ensure that everyone is kept up-to-date on important changes and progress.

While Microsoft Dynamics CRM provides all the marketing you could need to effectively grow your business, Havenstar takes care of the operational requirements of your marina. This leaves you and your team with more time to deal with the important details of running your business.

The regular, automatic synchronization of the software also allows your head office to report on up-to-date data at any given time and the customizable dashboard provides you with easy-to-view real-time data changes. This means that you can keep track of your business wherever, whenever.

Loyalty Scheme Support

If you’re looking to create a loyal customer base, loyalty schemes can be the answer.

Havenstar’s software can allow you to flexibly create a range of loyalty schemes that keep a variety of different customers coming back to your marina time and time again.

Waiting List

Waiting lists can be difficult to manage manually.

Our marina management software allows you to efficiently maintain a list of potential customers that are waiting for berthing at your marina. By categorising customers by their requirements you can easily manage the waiting lists and make sure that customers are dealt with quickly and effectively.

To help make sure that your business is working as effectively as possible, waiting list data can also easily be compiled into reports that give the data analysis that is most important for your business requirements.

Customers & Opportunities